Terms of Service

1. Agreement to these terms

By booking an appointment, creating an account, using our website or mobile apps, or receiving treatment from Elevate IV Solutions ("Elevate," "we," "us"), you agree to these Terms of Service. If you do not agree, please do not use our services.

If you are booking on behalf of someone else — a family member, a guest, or an employee — you confirm you have their permission to share their information with us, and you agree to these terms on their behalf as well.

2. Our services

Elevate provides mobile intravenous (IV) hydration, vitamin infusion, and intramuscular injection services administered by Arizona-licensed registered nurses under physician medical direction. We travel to your home, office, hotel, gym, or event within our published service area in Gilbert and the greater East Valley.

Our services are wellness and hydration services. They are not primary care, urgent care, or emergency medical treatment, and they do not create an ongoing physician-patient relationship for the management of any medical condition.

3. Eligibility & health screening

You must be 18 or older to book. Treatment of a minor requires a parent or legal guardian to be present and to consent.

Before any treatment, you will complete a health-history intake and a Good Faith Exam with your nurse. You agree to answer honestly and completely, including about:

• Current and past medical conditions, particularly heart, kidney, or liver disease
• All medications and supplements you take
• Known allergies and prior reactions to IV therapy, medications, or latex
• Pregnancy, possible pregnancy, or breastfeeding
• Recent alcohol or substance use

Your nurse may decline or stop treatment at any time if, in her clinical judgment, it is not safe or appropriate for you. This is a safety decision, not a service failure. If we decline before starting, you are not charged for the treatment; a travel fee may apply if we have already arrived.

4. Medical disclaimer & emergencies

Nothing on our website, in our apps, or in our marketing is medical advice, and no statement about any treatment has been evaluated by the U.S. Food and Drug Administration. Our services are not intended to diagnose, treat, cure, or prevent any disease. Individual results vary, and we make no guarantee that any treatment will produce a particular outcome for you.

Always consult your physician before starting any new therapy, especially if you manage a chronic condition.

5. Booking, arrival & access

A booking submitted through our website, app, or by phone is a request. It becomes a confirmed appointment once we review availability and your health information and send you a confirmation.

We schedule arrival windows rather than exact minutes, because traffic and the length of the visit before yours are not fully predictable. You will receive a text and an app notification when your nurse is en route, along with a live tracking link and an ETA.

You agree to:

• Provide a complete, accurate address including any unit, suite, gate code, or building access instructions
• Be reachable by phone during your arrival window
• Provide a safe, clean, well-lit space with somewhere to sit or recline for the length of the treatment
• Secure any pets that may interfere with treatment
• Refrain from being under the influence of illegal substances at the time of the visit

Our nurses may end a visit and leave if the environment is unsafe, threatening, or harassing. In that case the full service fee remains due.

6. Cancellations, no-shows & refunds

Because IV treatments are consumed at the time of service, completed treatments are generally non-refundable. If something went wrong with your visit, contact us within seven days — we would much rather make it right than have you unhappy, and we resolve most issues with a credit or a redo.

7. Pricing, payment & gratuity

Prices shown on our menu are estimates until confirmed at your appointment, because the final price depends on the add-ons you choose during your Good Faith Exam. Travel within our core service area is included in the menu price; addresses outside that radius may carry a travel fee, which we quote before you confirm.

Payment is due at the time of service. We accept major credit and debit cards, HSA and FSA cards, and secure payment links sent to your phone. Whether a treatment is an eligible HSA/FSA expense depends on your plan, and that determination is between you and your plan administrator.

Gratuity is appreciated but never expected or required. Tips go entirely to the nurse who treated you.

Wellness IV therapy is generally not covered by health insurance. On request we will provide an itemized superbill you may submit to your insurer, but we cannot guarantee reimbursement and we do not bill insurers directly.

8. Memberships, credits & gift cards

Memberships

Memberships bill automatically on a recurring basis until you cancel. You may cancel at any time effective at the end of your current billing period; we do not prorate a partial month. Member benefits, included visits, and any rollover rules are disclosed at signup and apply only while the membership is active.

Prepaid credits

Credits are a prepaid balance applied against future services. They are non-transferable, cannot be redeemed for cash, and are not refundable once purchased, except where Arizona law requires otherwise.

Gift cards

Gift cards are redeemable against any service or add-on, are not redeemable for cash, and cannot be replaced if the code is lost or shared. Gift card funds do not expire.

9. Referrals & promotions

Referral credit is earned when a new client you referred completes their first paid visit using your code. Codes may not be posted to coupon aggregators, resold, or used for self-referral. Promotions cannot be combined unless we say so explicitly, and we may modify or end any promotion prospectively.

10. Website & mobile app use

You agree not to:

• Use our site or apps for any unlawful purpose, or to harass our staff or other clients
• Attempt to access accounts, records, or systems that are not yours
• Scrape, mine, or bulk-copy our content, pricing, or client data
• Introduce malware, or probe, scan, or stress-test our infrastructure
• Impersonate another person or provide false information when booking

You are responsible for activity under your account and for keeping your login credentials secure. We may suspend or terminate access for conduct that violates these terms.

Our website and apps are provided "as is." We work hard to keep them accurate and available, but we do not warrant uninterrupted or error-free operation, and menu content or pricing may occasionally be out of date.

11. Text messaging & communications

When you book, we send transactional messages — confirmations, arrival ETAs, nurse messages, and receipts — by SMS and push notification. These are part of the service you requested.

Marketing messages are separate and only sent if you opt in. Reply STOP to any marketing text to opt out, or HELP for assistance. Message and data rates may apply. Opting out of marketing does not stop transactional messages about an appointment you have booked.

12. Reviews, photos & your content

When you submit a testimonial, review, or photo to us — through the app, the website, or social media tags — you grant us a non-exclusive, royalty-free license to display and share it in our marketing, with attribution to the first name and last initial you provide.

You keep ownership of your content. You can ask us to remove it at any time and we will, though copies already distributed on third-party platforms may persist outside our control. Please don't submit content you don't have the rights to, or that identifies another person without their permission.

We review submissions before publishing and may decline content that is unlawful, misleading, or abusive.

13. Intellectual property

The Elevate IV Solutions name, logo, treatment menu descriptions, photography, site design, and app software are our property or licensed to us, and are protected by copyright and trademark law. You may not copy, reproduce, or create derivative works from them without our written permission.

14. Assumption of risk

IV therapy carries inherent risks even when performed correctly by a licensed professional. These include, but are not limited to: bruising, swelling, or tenderness at the insertion site; a cool sensation or metallic taste during infusion; lightheadedness; vein irritation or inflammation; infiltration; infection; and — rarely — allergic reaction.

By receiving treatment you acknowledge these risks, confirm they were explained to you, and accept them voluntarily. This does not waive any claim arising from negligence, which Arizona law does not permit us to disclaim.

15. Limitation of liability

To the fullest extent permitted by Arizona law, Elevate IV Solutions, its owners, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, apps, or services — including lost profits, lost data, or missed events.

Our total aggregate liability for any claim relating to a treatment is limited to the amount you paid for that treatment. Nothing in these terms limits liability for gross negligence, willful misconduct, or any liability that cannot be limited under applicable law.

16. Indemnification

You agree to indemnify and hold Elevate IV Solutions harmless from claims, damages, and reasonable legal fees arising out of your violation of these terms, your misuse of our services, or information you provided to us that was inaccurate or incomplete.

17. Governing law & disputes

These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Maricopa County, Arizona, and you consent to that jurisdiction.

Before filing anything, please contact us at jennifer@elevateivsolutions.com. In our experience, nearly every issue is resolved with a phone call.

If any provision of these terms is found unenforceable, the rest remains in full effect.

18. Changes to these terms

We may update these terms as our services change or as the law requires. The effective date at the top of this page always reflects the current version. Material changes will be announced on this page, and continuing to use our services after an update means you accept the revised terms.